Who is Renee Chanelle
An intuitive coach and hypnotherapist practicing Rapid Transformation Therapy, QHHT Quantum Healing Hypnosis Technique. Helping professionals in transition phases, transitioning from an employee or corporate identity to becoming a leader in their field and business owner.
PRIVACY POLICY
Effective date: 31 March 2026
Website: reneechanelle.com
At Renee Chanelle, your privacy matters. This Privacy Policy explains how we collect, use, store and disclose your personal information, including any sensitive or health information you choose to share when you contact us, enquire about services, book a session, complete forms, or use this website.
1. Who we are
Business name: Renee Chanelle
Website: reneechanelle.com
Email: info@reneechanelle.com
Business location: Australia
This website is operated by Renee Chanelle, providing services which may include hypnotherapy, coaching, mentoring, personal development services, workshops, online education, and related support.
2. What information we may collect
We may collect personal information that is reasonably necessary for our business activities and service delivery.
The types of information we may collect include:
- your name
- phone number
- email address
- postal address, if relevant
- date of birth, if relevant to service delivery
- emergency contact / next of kin details, where required before hypnosis sessions
- appointment and booking information
- payment and transaction details
- information you provide through contact forms, subscription forms, intake forms, questionnaires, emails, or messages
- health history and relevant wellbeing information disclosed through intake forms before sessions, for safety purposes due to the nature of hypnotherapy
- information about your goals, concerns, history, lifestyle, and session progress
- technical and usage data collected through cookies, analytics, server logs, and similar technologies
Some of this information may be sensitive information or health information, especially where you disclose information about your physical health, mental health, emotional wellbeing, personal history, medications, symptoms, or treatment goals.
3. How we collect your information
We may collect information directly from you when you:
- submit an enquiry through this website
- complete a contact form, subscription form, or intake form
- book or attend a session
- email, call, or message us
- subscribe to updates or newsletters
- purchase a service, product, or program
- interact with our website, social channels, embedded content, or online content
Sessions may be delivered via Zoom, phone, or in person, and information shared during those sessions may form part of your client record where relevant to service delivery and safety.
We may also collect limited technical information automatically through website tools such as cookies, analytics, and server logs, including IP address, browser type, device type, pages viewed, referral sources, and general usage data.
4. Cookies, analytics and similar technologies
This website may use cookies and similar technologies to improve functionality, understand website usage, measure performance, support security features, and improve user experience.
Analytics tracking may be used to improve the website using aggregated and anonymised data.
These tools may collect information such as:
- IP address
- browser and device information
- referral sources
- pages visited and time spent on the website
- clicks and interactions
You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function as intended.
5. Embedded content from other websites
Pages on this website may include embedded content such as videos, images, articles, forms, booking tools, or social content.
Embedded content from other websites may behave in the same way as if you had visited those websites directly. These external websites or services may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content in accordance with their own privacy practices.
6. Why we collect your information
We collect your information for purposes such as:
- responding to your inquiries
- assessing whether our services are suitable for you
- providing hypnotherapy, coaching, or related services
- maintaining safe and appropriate client records
- managing appointments and client communications
- processing payments
- sending requested resources, updates, or marketing communications
- improving our website, services, and client experience
- detecting spam, fraud, misuse, or security issues
- complying with legal, insurance, regulatory, or professional obligations
- protecting our rights, safety, and business operations
7. Consent
By providing your personal information to us, you consent to us collecting, using, and disclosing it in line with this Privacy Policy, to the extent permitted by law.
Where we collect sensitive information or health information, we rely on your consent where required, including where you voluntarily provide that information for the purpose of receiving services from us.
Marketing consent may be obtained through intake forms or subscription forms.
You can choose not to provide some information, but this may affect our ability to respond to you or provide services safely and appropriately.
8. Use and disclosure of your information
We may use or disclose your personal information:
- to provide services to you
- to communicate with you
- to process bookings and payments
- to send service updates or administrative notices
- to comply with legal obligations
- to protect someone’s life, health, or safety where required or permitted by law
- with your consent
- to trusted service providers who help us run our business or operate the website
These third parties may include:
- website hosting providers
- form and booking software providers
- payment processors
- email and cloud storage providers
- telehealth or video conferencing platforms
- analytics providers
- spam detection or website security services
- embedded content providers
- IT support providers
- professional advisers such as accountants, insurers, or legal advisers, where necessary
All personal data is treated as strictly private. This website may discuss general therapeutic themes only and does not disclose personal client specifics.
9. Direct marketing
We may send you updates, newsletters, offers, or educational content if you have subscribed, or if you are a current or previous client and consent has been obtained through an intake form, subscription form, or other appropriate opt-in process.
You can withdraw your consent to email marketing at any time by using the unsubscribe link in an email or by contacting us at info@reneechanelle.com.
10. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- password-protected devices and accounts
- secure cloud-based systems
- restricted access to client information
- secure payment processors
- spam filtering and website security tools
- reasonable administrative and technical safeguards
No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Data retention
We retain client records only for as long as reasonably necessary for the purposes for which they were collected, and to satisfy legal, insurance, regulatory, accounting, or professional record-keeping requirements.
In most cases, client records are retained for a minimum of 2 years and up to 7 years, depending on the nature of the service, legal obligations, and record-keeping needs.
When information is no longer required, we will take reasonable steps to securely destroy it or de-identify it where appropriate.
12. Overseas disclosure
Some of the service providers we use may store or process personal information outside Australia, including in countries where cloud-based software providers, analytics platforms, communication tools, or website services operate.
By using this website or providing your information, you acknowledge that your information may be transferred, stored, or processed overseas where permitted by law.
13. Access, correction and deletion requests
You may request access to personal information we hold about you, and you may request corrections if you believe the information is inaccurate, out of date, incomplete, irrelevant, or misleading.
You may also request that we delete personal information we hold about you, subject to any information we are required to retain for administrative, legal, security, insurance, or professional record-keeping purposes.
To request access, correction, or deletion, please contact info@reneechanelle.com.
We may need to verify your identity before processing your request.
14. Data breaches
If an eligible data breach occurs, we will respond in accordance with applicable law.
15. Adults only
Our services and website are intended for adults only. We do not knowingly provide services to children through this website.
16. Third-party links
This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites. You should review their privacy policies separately.
17. Complaints
If you have a privacy concern, wish to withdraw consent for email marketing, or would like to make a complaint, please contact:
Renee Chanelle
Email: info@reneechanelle.com
Website: reneechanelle.com
We will do our best to address your concern promptly and fairly.
18. Website terms and disclaimer
This Privacy Policy should be read alongside any separate Website Terms or Disclaimer published on this website, especially in relation to coaching outcomes, hypnosis, wellbeing content, and testimonials.
Any material on this website is intended for general educational and informational purposes only. While therapeutic themes may be discussed, no personal client details or identifying specifics are disclosed.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations, or business practices. The latest version will always be posted on this website with the updated effective date.